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Terms of Service

Last updated: 7 May 2026

These Terms of Service ("Terms") govern the supply of fire and security goods and services by DC Fire & Security to its clients ("you", "your"). By instructing us, accepting a quotation, or using our website, you agree to these Terms. If you have a separate written contract with us, that contract takes precedence over these Terms in the event of conflict.

1. About us

DC Fire & Security is the trading name of DC Solutions, an SSAIB-certified (registration 13629) fire and security installer based in Luton, Bedfordshire. References to "we", "us" and "our" mean DC Fire & Security.

2. Our services

We provide installation, inspection, servicing, monitoring and remedial works covering, without limitation:

  • CCTV and commercial CCTV systems
  • Intruder alarms and access control
  • Door entry and intercom systems
  • Fire alarms (including wireless and addressable systems) to BS 5839
  • Fire risk assessments to PAS 79:2020
  • Fire door inspections, installation and remedials to BS 8214 / BS 476-22
  • Fire stopping installation and compartmentation surveys aligned to FIRAS, IFC Certification and ASFP guidance
  • Construction site security and compliance packages

The exact scope of any specific engagement is set out in the written quotation we issue to you.

3. Quotations and contracts

  • Quotations are valid for 30 days from the date of issue unless stated otherwise.
  • A binding contract is formed when you accept a quotation in writing (including email or signed acceptance) or when we receive a written purchase order from you.
  • Any verbal agreement must be confirmed in writing within 5 working days. Until confirmed in writing it is non-binding.
  • The accepted quotation, together with these Terms, constitutes the entire agreement between us in relation to the work described.
  • We reserve the right to revise a quotation if site conditions, scope, or specification differ materially from what was disclosed at the time of quoting. Any variation will be agreed in writing before additional work commences.

4. Pricing, payment and VAT

  • All prices are exclusive of VAT, which will be charged at the prevailing rate.
  • For projects over £1,500 ex VAT we typically require a 50% deposit on order, with the balance due on practical completion.
  • Maintenance and monitoring contracts are invoiced annually or quarterly in advance.
  • Standard payment terms are 14 days from invoice date, unless otherwise agreed in writing.
  • We reserve the right to charge interest on overdue amounts at 8% above the Bank of England base rate, in line with the Late Payment of Commercial Debts (Interest) Act 1998, plus reasonable recovery costs.
  • Title to goods supplied passes to you only on full payment. Risk passes on delivery to your premises or installation site.

5. Site access and your responsibilities

To enable us to perform the services, you agree to:

  • Provide safe and reasonable access to all areas where work is required
  • Provide accurate information about the site, occupants, hazardous materials, asbestos surveys (where applicable), live services and existing systems
  • Obtain any landlord, freeholder, planning or building control consents required for the work
  • Provide power, water and welfare facilities for our engineers where reasonably required
  • Not interfere with our equipment, tools or materials on site
  • Pay any reasonable charges arising from delays caused by you, including aborted visits where access is not made available within 30 minutes of an agreed appointment

6. Warranty

  • We warrant our installation workmanship for 36 months from the date of practical completion, subject to the system being maintained in accordance with our recommended servicing schedule.
  • Manufacturer warranties on equipment we supply are passed through to you. The duration depends on the manufacturer (typically 12 to 60 months) and is set out in the project handover pack.
  • Our warranty does not cover damage caused by misuse, unauthorised modifications, third-party works (including modifications by other contractors), Acts of God, vandalism, fire, water damage, power surges, or normal wear of consumable components (batteries, glass-break elements, lamps).
  • Where a warranty claim is rejected as out of scope, an engineer call-out fee and labour rate will apply.

7. Servicing and monitoring

  • Continued compliance with British Standards (BS 5839, BS EN 50131, BS 8214, etc.) requires ongoing servicing at the intervals set out in the relevant standard.
  • Where you have entered into a service or monitoring contract with us, that contract sets out frequency, response times and termination terms.
  • If you decline ongoing servicing, we cannot be held responsible for non-compliance, false alarms, or system failure caused by lack of maintenance.

8. Cancellation and termination

  • If you cancel an accepted quotation more than 14 days before the agreed start date, we will refund any deposit less reasonable design, ordering and administrative costs already incurred.
  • If you cancel within 14 days of the agreed start date, the deposit is non-refundable and we may charge for any equipment already ordered or works already commenced.
  • Either party may terminate a service or monitoring contract for material breach not remedied within 30 days of written notice.

9. Limitation of liability

Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) breach of section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or (d) any other liability that cannot lawfully be limited.

Subject to the above:

  • We do not exclude liability for defects in our installation workmanship within the warranty period set out in section 6.
  • We are not liable for any indirect, special or consequential loss, loss of profit, loss of business, loss of data, or loss of opportunity, however arising.
  • Our total aggregate liability under or in connection with any contract shall not exceed the total fees paid (or payable) by you to us under that contract in the 12 months preceding the claim.
  • We are not liable for the failure of monitored alarm signalling, mobile or telephone networks, internet connectivity, or third-party cloud platforms which are outside our reasonable control.
  • You are responsible for ensuring that the goods and services we supply meet your specific operational requirements. Where we provide a fire risk assessment or compartmentation survey, the report is based on what was reasonably visible and accessible at the time of inspection.

10. Force majeure

Neither party is liable for failure or delay in performing its obligations under any contract due to circumstances beyond its reasonable control, including industrial action, supplier failure, severe weather, pandemic, or government action.

11. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other in connection with our work, including site drawings, fire strategies, security configurations, passwords and access codes. This obligation survives termination of the contract.

12. Intellectual property

All design documents, drawings, schedules, surveys, reports and software configurations we produce remain our intellectual property until full payment is received, after which we grant you a non-exclusive, perpetual licence to use them for the purpose for which they were produced.

13. Data protection

Our handling of personal data is governed by our Privacy Policy. Where we process personal data on your behalf (for example, recordings from a CCTV system we install), we do so as a processor under your written instructions and on terms compliant with Article 28 of the UK GDPR.

14. Website use

By using our website you agree:

  • Not to use it for any unlawful purpose, to transmit malware, or to attempt to interfere with its operation or security
  • That information published on the website is provided for general guidance and does not constitute professional advice for your specific premises
  • That all content (text, images, code, schemas) is owned by DC Fire & Security or our licensors and may not be reproduced without permission

15. Governing law and jurisdiction

These Terms and any contract formed under them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with them.

16. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date at the top of the page reflects the most recent revision. The Terms in force at the time you accept a quotation will apply to that contract.

17. Contact us

If you have any questions about these Terms, please contact us: